What support does SMART Offer?

At SMART Entertainment, we offer a range of support with our system. We have a range of instantly accessible help guides and video tutorials created by our Support & Development team. We also operate a ticket-based solution to gain support.

Telephone support, including Emergency Support is available by calling 0333 4440944


Raise a ticket by calling our helpdesk who can raise a ticket on your behalf.
Call our office line on 0333 4440944.


Raise your enquiry via email. Receive instant confirmation of your support submission. Contact Support on

Widget Form

Instantly request help from your BookMy Solution platform help section.

Emergency Support

Gain businesses critical support outside of our office opening hours.
Call our office line on 0333 4440944.

Our Support Desk is staffed Monday-Friday 9 am – 5:30 pm (excluding Bank Holidays).

We aim to respond within 8 working hours. We operate an out-of-hours ‘Emergency Support’ outside of our working hours for business-critical queries, between 8am – 10pm 7 days per week.

Existing Customer Support

Please use the form below to request support.
You also have instant access to our Help Guides and Video Tutorials under our “New Help” section.